Terms & Conditions

Terms & Conditions – Chi City Hoods

Once an order is placed, it cannot be manually adjusted. All purchases will be processed and shipped as originally submitted.
Customers are responsible for providing accurate shipping information. Please double-check your shipping address in the confirmation email.
Chi City Hoods is not responsible for lost, misplaced, or stolen packages during transit. Once orders are handed to USPS or another carrier, they assume responsibility. We will, however, assist you in filing a claim.
Claims may take up to 3 weeks to process. Filing a claim does not guarantee reimbursement from USPS or other carriers, but we will support you through the process.

General

Orders are shipped to the shipping address provided at checkout.
Chi City Hoods is not responsible for packages delivered to invalid or mistyped addresses.
If a package is returned due to an insufficient address, customers will be notified via email. You will have 72 hours to respond. If no response is received, the order will be canceled and store credit issued.
Customers are responsible for postage fees if an order needs to be reshipped due to incorrect address information.

Domestic Orders (U.S.)

Orders typically arrive within 7 business days after fulfillment.
Delivery times may vary during peak seasons (e.g., holidays).
Orders placed during high-volume events (such as Black Friday or Cyber Monday) may take up to 12 business days to ship, and tracking numbers may take the same amount of time to update.

International Orders

Duties and taxes are determined by your local customs agency. These fees are the responsibility of the recipient and are collected at delivery.
Orders generally arrive within 5–10 business days depending on destination.
Delivery times may extend during peak seasons due to international shipping volume.
Black Friday/Cyber Monday orders may take up to 12 business days to ship and for tracking information to update.

Returns and exchanges are accepted for valid reasons (e.g., sizing, defects).
We do not offer refunds. Returns are issued as store credit only.
Requests must be submitted within 15 days of receiving your shipment. Items must be unworn, unwashed, and include original tags.
Some items (such as headwear, intimates, or final sale products) are not eligible for return or exchange.
If an item is out of stock at the time of return, store credit will be issued.
Customers are responsible for return shipping costs unless the item is defective or the wrong product was received. In those cases, a prepaid return label will be provided.
Please allow 1–3 weeks from the time your return is mailed for processing, depending on volume.
Gift cards are non-refundable.
Store credits are issued via email with a code linked to your order.
Only items purchased directly through ChiCityHoods.shop are eligible for returns/exchanges. Purchases made through other retailers must be returned directly to that retailer.
Sale items, limited-release items, and promotional purchases (e.g., Black Friday/Cyber Monday) are final sale and not eligible for return or exchange.

Discount codes must be entered at checkout. They cannot be applied manually after purchase.
Only one discount code may be applied per order.

International orders are subject to currency exchange rates, which fluctuate daily.
Customers are responsible for any currency conversion fees charged by their bank or payment provider.

All sale items are final sale and cannot be returned or exchanged.
Sale prices and discount codes are valid only during the promotion period.
Discounts cannot be retroactively applied to orders placed before or after a sale event.
This policy includes Black Friday, Cyber Monday, warehouse sales, pop-ups, and other special events.

📩 For questions regarding these Terms & Conditions, please contact info@chicityhoods.shop.