Return Policy

RETURNS & EXCHANGES

What is your return/exchange policy?

  • Returns are accepted for store credit within 30 days of purchase.

  • Items must be unworn, unwashed, and have original tags attached.

  • Exchanges must be for products of equal or lesser value. If your requested item is out of stock, you’ll receive store credit.

  • Final Sale items are not eligible for return or exchange.

Items not purchased on our website
We can only process returns for orders placed directly at ChiCityHoods.shop. For items purchased through other retailers, please contact them directly.

How long does the return/exchange process take?
Please allow 2–3 weeks from the time you ship your item(s) back for processing. You’ll receive an email confirmation once your store credit is issued or your exchange has shipped.

I received a defective product.
Please submit a photo of the defective item through our returns page. Once approved, we’ll send you a prepaid return label and further instructions.

Are sale items final sale?
Yes. All discounted or promotional items are final sale and cannot be returned or exchanged.

Am I responsible for return shipping?

  • Yes, customers are responsible for return shipping costs.

  • If you are exchanging, we will waive the standard shipping fee on the replacement item.

  • If you received a defective or incorrect item, we will provide a prepaid return label and cover shipping on the replacement.

I returned my item but haven’t heard back.
Returns are processed within 2–3 business days of arriving at our facility. Please ensure you keep your tracking number so you can monitor your shipment.

I received the wrong product.
Please email info@chicityhoods.shop with your order number and details of the incorrect item received. We’ll provide a prepaid return label and send out the correct product as soon as possible.

📩 For any other questions, please contact us at info@chicityhoods.shop.